Reports to: Group Operations Director

Salary: Up to £55,000 plus profit share (OTE £70,000 per annum)

Hours: 44 per week with paid overtime

Longbow Venues, an award-winning hospitality business nestled in the heart of the Peak District, is searching for a passionate General Manager with outstanding attention to detail for the newly acquired, prestigious The Peacock at Rowsley. At Longbow, our success is built on the strength of our team, delivering fresh, premium food and unforgettable experiences for our customers. We’re busy but focused on maintaining a healthy work/life balance, with big plans on the horizon. If you’re looking to be part of a vibrant, growing company that values its people and offers something truly special, we’d love to hear from you.

The Peacock is a fine dining establishment with a fantastic reputation and accredited status. The successful candidate for this position will have high end dining management experience with a minimum of 2 rosettes as well as experience in running a premium hotel offer.

Benefits that we offer

· Christmas Day off

· Performance based bonus scheme and profit share

· Live-in accommodation available

· Long Service Awards

· Staff Parties and Competitions

· Employee Discounts

· Discounted of free food on shift

· On-site parking

Key Responsibilities

Financial:

· P&L responsibility – manage budget, control costs, maximise revenue, reporting to AOM.

Operations:

· Smooth operations across departments – FOH, kitchen and housekeeping. Maintain standards in venue – service, cleanliness and presentation.

Staff Management:

· Leadership and supervision – leading and managing department staff, providing direction, support and motivation.

· Recruitment and training – Overseeing recruitment requirements, communicating vacancies, onboarding in line with company procedure, training and coaching of staff.

· Conduct and/or oversee probations and appraisals providing feedback to the team allowing them to grow in their roles.

· Team development – training and coaching the team and liaising with team trainers to ensure key staff are on a career pathway.

Guest Experience:

· Maintain extremely high standards of service, address feedback, resolve issues and maintain a positive relationship with guests as the face of the business.

Health and Safety/Compliance:

· Ensure venue complies with all relevant health and safety regulations, including food safety, fire safety and licensing laws and HR legislation.

· Ensure all team members adhere to safe ways of working, in line with company policy and are up to date with all necessary accreditation.

Key skills/competencies

Proven experience in a high-profile business in a general manager role.

Background in a premium fresh food environment with a passion for fine food.

Strong background in managing day-to-day operations across multiple departments.

Experience in managing budgets, profit and loss and driving revenue growth.

Leadership – Proven experience in managing a large team, building and maintaining a cohesive staff.

Customer Service – Commitment to delivering outstanding customer service and leading from the front.

Cultural fit – Alignment with the company values and ethos

Communication – Excellent interpersonal communication skills, written and verbal with your team and your guests.