Careers

Incredible opportunity at The Ashford Arms!

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YOU – PASSION – PROGRESSIVE – CHARACTER – HERITAGE

The Ashford Arms is a thriving bar, restaurant, and hotel with a buzzing atmosphere, a reputation for fresh, seasonal food, and a stunning beer garden. As General Manager, you’ll have the chance to lead a high-performing team, shape guest experiences, and drive the continued success of this well-loved destination.

We are more than just a hospitality group and we believe in providing more than just a job. We put people at the heart of our business. Whether you work with us, are a regular guest or visiting us for the first time. We put passion into everything we do, from creating a menu to training our staff and encouraging their progression. We value the heritage of our buildings and the character they and our team’s project.

What will we give you?

• 44 hour working week
• Up to £45,000 salary plus bonus
• Christmas Day off
• Long Service Awards
• Staff Parties and Competitions
• Career Progression
• Employee Discounts
• Discounted or free food on shift
• On-site parking

What do we need?

We are searching for a passionate General Manager to lead our team at The Ashford Arms. At Longbow Venues, our success is built on the strength of our team, delivering fresh, everyday premium food and unforgettable experience for our customers. We’re busy but focused on maintaining a healthy work/life balance. If you’re looking to be part of a vibrant, growing company that values its people and offers something truly special, we’d love to hear from you.

About the job:

Your key responsibilities will include:

Financial:

• P&L responsibility – manage a budget, control your costs, maximise revenue and report to the Area Operations Manager.

Operations:

• Ensure smooth operations across departments – Front of House, Kitchen & Housekeeping. Maintaining standards in venue – service, cleanliness and presentation.

Staff Management:

• Leadership & Supervision: You will be responsible for leading and managing department staff, providing direction, support and motivation
• Recruitment & Training: Overseeing recruitment requirements, communicating vacancies, onboarding in line with company procedure, training and coaching of staff
• Team Development: Training and coaching the team and liaising with team trainers to ensure key staff are on a career pathway.
• Probations & Appraisals: Conducting and/or overseeing probations and appraisals providing feedback to the team to allow them to grow in their roles

Guest Experience:

• Be responsible for maintaining extremely high standards of service, address feedback, resolve issues and maintain a positive relationship with guests as the face of the business.

Health & Safety/Compliance

• Ensure venue complies with all relevant health and safety regulations, including food safety, fire safety and licensing laws and HR legislation.
• Ensure all team members adhere to safe ways of working, in line with company policy and are up to date with all necessary accreditation.

Key Skills/Competencies

• Leadership: Proven experience in managing a large team.
• Customer Service: Commitment to delivering outstanding customer service and leading from the front.
• Cultural fit: Alignment with the company values and ethos.
• Communication: Excellent interpersonal communication skills, written and verbal with your team and your guests.
• Proven experience in a high-profile business in a general manager role.
• Background in a premium fresh food environment with a passion for fine food.
• Strong background in managing day-to-day operations across multiple departments.
• Experience in managing budgets, profit and loss and driving revenue.

Everyone is welcome at Longbow Venues. We are committed to having an inclusive and diverse workplace and strongly encourage anyone with a passion for people, fresh food and fun to apply for any roles with us, regardless of your background, identity or experience.